Terms of sale
Last updated: December 2025
Brand: DEA Lash Lab
Business activity: Sale of professional lash adhesives and lash supplies
Website: www.dealashlab.com
⸻
1. Purpose
These Terms & Conditions of Sale govern all purchases made on the DEA Lash Lab website.
By placing an order, the customer fully accepts these terms.
⸻
2. Products
DEA Lash Lab sells professional lash products intended exclusively for trained lash artists.
Product descriptions, photos, and specifications are provided for informational purposes.
DEA Lash Lab cannot be held responsible for improper professional use.
⸻
3. Prices
Prices are displayed in EUR (€) and include taxes when applicable.
DEA Lash Lab reserves the right to modify prices at any time, but orders will be billed based on the rate in effect at the time of purchase.
⸻
4. Orders
Placing an order on our website constitutes a firm purchase commitment.
DEA Lash Lab reserves the right to cancel or refuse any suspicious or fraudulent order.⸻
5. Payment
Payments are accepted via:
• Credit & debit card
• PayPal
• Shopify Payments
Payments are 100% secure. Orders are processed only after successful payment.
⸻
6. Shipping
Shipping times vary depending on destination:
• France: 2–5 business days
• Europe: 3–7 business days
• International: 5–12 business days
Shipping delays caused by carriers do not entitle customers to refunds.
Customers are responsible for providing accurate delivery information.
DEA Lash Lab is not responsible for packages delivered to incorrect addresses.
⸻
7. Returns & Refunds
Due to hygiene and safety reasons, all lash adhesives are final sale and cannot be returned or refunded once shipped.
In case of damaged or defective products:
Customers must contact us within 48 hours of delivery with photos.
A replacement or store credit may be issued after review.
⸻
8. Adhesive Storage & Use
Lash adhesives must be stored in optimal conditions:
• Temperature: 18–23°C
• Humidity: As specified on the product page
• Keep upright and sealed
DEA Lash Lab is not responsible for poor retention caused by incorrect usage, environment, or lash artist technique.
⸻
9. Responsibility
DEA Lash Lab cannot be held liable for:
• Misuse of products
• Allergic reactions
• Damages resulting from improper storage
• Results obtained during lash application
The customer acknowledges being a trained professional.
⸻
10. Personal Data
Customer data is collected to process orders and will never be sold to third parties.
You may request access or deletion at any time.
⸻
11. Applicable Law
These Terms & Conditions are governed by French law.
Any dispute will be handled by French courts.